Privacy Policy for Mango Studios LDN

Effective Date: August 7th 2025

1. Introduction

Mango Studios LDN (“we”, “us”, “our”) is committed to protecting your privacy and ensuring transparency about how your personal information is used. This policy applies to all personal data collected through our website, services, training programmes, and content platforms including Mango Live, our TikTok creator agency.

2. Information We Collect

We may collect the following categories of personal data:

• Contact Details: Name, email address, phone number, social media handles.

• Booking Details: Studio usage, dates, services booked (e.g. photography, podcast, event hire).

• Application Information: If you apply to join Mango Live, we may collect social media stats (views, followers, engagement), niche/genre, previous content experience, and other information related to your creator profile.

• Payment Information: Credit card or other payment details handled via secure processors.

• Communications: Emails or messages you send to us.

• Usage Data: Website usage, IP address, browser type, cookies (if applicable).

• Demographic or Optional Info: May include age, gender, location, or ethnicity if shared voluntarily in application or onboarding processes.

3. How We Use Your Information

We use personal data for purposes including:

• Processing studio bookings and delivering content creation services.

• Reviewing applications for Mango Live and assessing your suitability for the agency.

• Onboarding selected creators into our TikTok Live network and managing ongoing collaborations.

• Sending email updates, creator opportunities, and studio news (with your consent).

• Ensuring compliance with safeguarding, consent, and platform regulations.

• Improving our services and tailoring our offer to your needs.

4. Legal Basis for Processing

We process personal data based on:

• Contractual necessity – to provide our services and manage bookings or agency arrangements.

• Consent – for applications to Mango Live and email communications.

• Legitimate interest – to manage and grow our creator community.

• Legal compliance – including safeguarding and financial obligations.

5. Sharing Your Information

We may share your personal data with:

• Platform partners – e.g. TikTok or third-party tools that support live streaming and analytics.

• Service providers – like payment processors, analytics tools, and CRM systems.

• Team members or mentors – for creator support and programme delivery.

• Legal or regulatory authorities – where required by law or safeguarding procedures.

6. Mango Live: Creator Privacy

If you apply to or join Mango Live, our TikTok Creator Network:

• Your application will be assessed by our internal team based on criteria including content quality, community alignment, and engagement.

• We may use the data you submit to contact you about onboarding, content opportunities, performance insights, and studio-based support.

• Your content performance and statistics may be monitored to help us provide personalised support.

• We will never sell or share your data with third parties outside of the Mango Live programme unless required to by law or with your explicit permission.

• You may withdraw from the Mango Live programme at any time by contacting us, and we will delete or anonymise your data in line with our retention policy.

7. Data Storage & Security

We take appropriate security measures to protect your data, including password-protected systems and limited access controls.

8. Data Retention

We retain data as long as necessary for the services you’re using. For Mango Live, we retain creator profiles for the duration of your involvement, unless otherwise requested.

9. Your Rights

You have the right to access, correct, or delete your data, object to processing, and withdraw consent at any time.

10. Children’s Privacy

If you are under 18 and applying to Mango Live, we will require consent from a parent or legal guardian, and may verify this with supporting documentation.

11. Changes to This Policy

We may update this policy at any time and will post the most recent version on our website.

12. Contact Us

For questions or to exercise your rights, contact:

Mango Studios LDN
Tower House
139 Fonthill Road
London, N4 3HF
Email: space@mangostudiosldn.com
Phone: +44 07874 237 162